Milton Public Library allows only service animals as well as animals invited for special programs to enter the library.  

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include: 

  • guiding people who are blind 
  • alerting people who are deaf 
  • pulling a wheelchair. 
  • alerting and protecting a person who is having a seizure 
  • reminding a person with mental illness to take prescribed medications 
  • calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack 
  • performing other duties  

    Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.  

    Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. 

    When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions:  

    (1) is the dog a service animal required because of a disability, and  

    (2) what work or task has the dog been trained to perform.  

    Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task. 

    Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility. 

    A person with a disability cannot be asked to remove his service animal from the premises unless:  

    (1) the dog is out of control and the handler does not take effective action to control it or  

    (2) the dog is not housebroken.  

    When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence. 

    People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animals. 

    If a business such as a hotel normally charges guests for damage that they cause, a customer with a disability may also be charged for damage caused by himself or his service animal. Staff are not required to provide care for or supervision of a service animal. 

    Approved by the Milton Public Library Board of Trustees on October 11, 2023